Store Policies

Shipping

Marks Guitar Exchange uses a variety of shipping options to insure prompt delivery to your door.

Most items are shipped via Ground Service, but special arrangements can be made if you have unique requirements.

Call us at (619)221-9011, or contact us if you have any special shipping requirements or questions.

Returns

In Store or In-Person purchases are Non-refundable. Returns within 48 hours will be issued store credit only to be used toward a future "In Stock" item. All in-store purchases are final. Returns will not be accepted on Closeout, Discounted, or Sale items.

Refund requests for guitars purchased at full price through this website only qualify for returns. Online return requests must be made within 72 hours of receipt. All refunds will be LESS shipping costs and applicable credit card fees. Your refund may be issued as store credit or monetary refund. If you choose a refund, it will be  less shipping costs and credit card fees. Your store credit refund may be used on another "In Stock" item. The returning item must have an RA (return authorization) number given to you by Marks Guitar Exchange. Any item being returned without an RA number or verbal approval over the phone will be refused. The returning item must be shipped back in the same manner which it was received. If there is any damage to the item due to insufficient packing or from playing, the return will be refused, and no refund will be issued. All returns must be insured for the full amount of the purchase price. We will not accept a return if the item has been modified in any way.

Returns are not accepted on any Layaway items. Layaways are final sales and will be treated as such. Exchange for credit on another "In Stock" item is acceptable. Layaways should not extend more than 45 days from first processed transaction unless a payment schedule has been approved.

"In Stock" item is any item physically in the store and ready to ship.

ALL Custom Orders require a 20% NON-REFUNDABLE deposit. RETURNS ARE NOT ACCEPTED ON ANY CUSTOM ORDERS.

Returns will not be accepted on any in-store purchases.

Privacy

Personal information collected at time of check out may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party.

Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point. 

If you have any questions regarding the information collected or anything else feel free to contact us.